FREQUENTLY ASKED QUESTIONS

THE EVENT

The Event program will be available for viewing and download very soon. Once finalised, there’ll be a link on our homepage.
On Friday, gates open at 4pm for the Friday Night Beach Concert at Mackay Surf Club, which starts at 5pm). This event runs until approximately 10pm. On Saturday, gates open at 10.30am for the Main Event. This takes place across multiple venues, including the Mackay Surf Club (starting line), Dispensary VIP Deck (finish line), Beach Club, Cabanas and the parklands - all kicking off at 11am. The Main Event concludes around 5pm, with various after parties then running until approximately 10pm. On Sunday, gates open at 11am for the Sunday Recovery Session at Mackay Surf Club. This runs from approximately 11am until 5pm.
You are free to enter and exit the Event Precinct at your own discretion, provided you keep your armband on at all times. Please bear in mind that it will be necessary for you to be reprocessed by security upon re-entry.
Due to the beachfront location, no onsite parking is available. We highly recommend making use of the event shuttle buses or alternate arrangements.
For Saturday, this depends on your ticket type. If you have selected General Admission, we recommend BYO camp chairs and/or picnic rugs. If you have selected a premium or VIP option, including Beach Club, a Beach Cabana, Starting Line @ The Surf Club or The Dispensary VIP Deck, seating is provided. For the Friday Night Beach Concert and Sunday Recovery Session, we recommend BYO camp chairs and picnic rugs; however, some seating will be available.
While children are permitted to attend most parts of Mackay Beach Horse Races under the supervision of a parent, guardian or adult, this is not an Event designed for children, and as such, there are limited activities available for them. Please note the Beach Club and The Dispensary VIP Deck are designated 18+ adults only areas, while the Friday Night Beach Concert, Starting Line @ The Surf Club, Beach Cabanas, and General Admission areas (including the Friday Night Beach Concert and Sunday Recovery Session) are open to youths and children. For those who’ve purchased a Beach Cabana, please note your Beach Cabana accommodates 10 adults; however, you are more than welcome to add on youths/children (in addition to the 10 adults) - simply purchase the relevant youths/children a Youth or Child General Admission Ticket.* *(For example, a Beach Cabana is booked for ten adults who have a combined total of four children - one aged 4, one aged 5-12 and two aged 13-17. This group will purchase 1 x Beach Cabana, plus 2 x Youth General Admission, plus 1 x Child General Admission, and the 4 year old is free of charge. All 14 individuals will share the one Beach Cabana.)
General Event Precinct vendor details coming soon! *Finish Line at The Dispensary VIP Deck Package includes Craftsman's Lunch Grazing Buffet (e.g. variety of quiches, salads, deli meats, gourmet cheeses, freshly baked bread, petit-fours etc.), Roaming Canapés (e.g. chicken skewers, lamb cutlets, prosciutto-wrapped prawns, focaccia with mixed fillings, grilled fish on flatbread etc.), and two-hour premium beverage package (including premium wine, local beer, soft drink, and signature cocktail). *Beach Cabana Package w/ ibis Hotel Food Pack includes Antipasto (prosciutto cotto, Hungarian salami, parma ham and marinated pastrami), Cheese & crackers (smoked cheddar, camembert, brie, Adelaide Hills blue, lavosh, grissini sticks, wafers & water crackers), spreads (hummus, French onion, roast pepper, pickled onion, dolmades, semi-dried tomato, artichoke, gherkins & caper berries) and Dessert (lamingtons, caramel slice, mint slice), plus Starter Beverage Pack (with beer, cider, wine varieties, premixes and water). *Beach Cabana Package w/ ibis Hotel Gourmet Food Pack (upgrade/add-on) includes Antipasto (fresh cooked ocean prawns, smoked salmon, prosciutto cotto, Hungarian salami, parma ham and marinated brie, Adelaide Hills blue, lavosh, grissini sticks, wafers & water crackers, French baguette, garlic ciabatta, pita bread and plain roti), Spreads (hummus, French onion, guacamole, semi-dried tomato, artichoke, gherkins, kalamata olives, roast pepper, pickled onion, dolmades, semi-dried tomato, artichoke & caper berries) and Dessert (profiterole, mini jam donuts, petit-four, cheese eclair & lamingtons), plus Starter Beverage Pack (with beer, cider, wine varieties, premixes and water). *Starting Line at the Surf Club Package includes a variety of hot and cold share platters (e.g. skewer varieties, slider burgers, wedges, hot and cold seafood, arancini etc.) with additional meals and takeaway style food options available for separate onsite purchase.
We get wet! The Event will proceed rain or shine; however, average June temperatures are in the low to mid 20s (with overnight lows of around 15 degrees), and an average of 6 days’ rain, so the odds are favourable for pleasant conditions. Some shade and cover around the Event Precinct is available, but please note umbrellas are not permitted for safety reasons.
It is a condition of entry to the Event that searches of patrons and/or their bags/possessions may be undertaken. If you do not consent to such searches, you may be denied entry to the Event. In such circumstances, no refunds will be given. Please note: any prohibited items located during bag searches will be confiscated and not returned.
Designated smoking areas are located throughout the Event Precinct. Please refer to onsite signage.

ORIENTATION

Mackay is a city in the Mackay-Whitsunday Region on the eastern or Coral Sea coast of Queensland.
Fly, Drive or Train… Fly: Brisbane to Mackay - 1.5 hrs, Townsville to Mackay - 40 mins. Drive: Airlie Beach to Mackay - 2 hrs, Moranbah to Mackay - 2 hrs 10 mins, Rockhampton to Mackay - 3 hrs 45 mins, Emerald to Mackay - 4 hrs 10 mins, Townsville to Mackay - 4 hrs 30 mins, Barcaldine to Mackay - 6 hrs 40 mins, Bundaberg to Mackay - 6 hrs 50 mins, Maryborough to Mackay - 8 hrs, Cairns to Mackay - 8 hrs 30 mins, Brisbane to Mackay - 11 hrs. Train: Queensland Rail operates services from Brisbane, Rockhampton, Townsville, Cairns and more. See their website for details and travel durations.
The Mackay Beach Horse Races Event Precinct is located along East Point Drive, Mackay Harbour, with the starting line on the beach in front of Mackay Surf Club, and the finish at the Dispensary VIP Deck (temporary structure). It’s approximately 10 mins drive from the city centre and less than 20 mins from Mackay Airport.
Mackay Beach Horse Races runs from 10 to 12 June 2022. Kick things off at the Friday Night Beach Concert, experience all the fun and excitement of the Main Event on Saturday, and then unwind at the Sunday Recovery Session.
Average June temperatures are in the low to mid 20s (with overnight lows of around 15 degrees), and an average of 6 days’ rain.

CAN I BRING… ?

Yes. Taking photographs or videos for personal use is no problem. However, photo/videography for commercial use is not permitted without Promoter accreditation.
Yes. However, all water/soft drink containers must be sealed and glass is not permitted. All eskies and bags will be searched at the security checkpoint and any BYO alcohol confiscated. The Event Precinct is a licensed area with a wide variety of food and drinks available. Free water refill stations are available around the Event Precinct, and bottled water is also available for purchase.
No alcohol may be brought into the Event Precinct, and the entire Event Precinct is a glass-free zone. The Event Precinct will house licensed bars and free water refill stations, as well as a variety of food vendors.
No dogs or other domesticated pets are permitted in the Event Precinct, except for registered Guide Dogs or Service Animals. Please contact hello@mbhrtickets.com.au to advise if you will require a Guide Dog or Service Animal to accompany you to this event so we can assure the appropriate facilities are available and located conveniently to your area.
Items which could reasonably be considered hazardous or disruptive to other patrons or the horses should not be brought into the Event Precinct. Such items include but are not limited to: Air horns, drones or other remotely controlled toys/technologies, flammable liquids, flares, fireworks, sparklers, explosives, fire twirling gear (or similar), glass bottles, glass containers etc., illicit drugs and/or illegal substances, laser pointers/pens/equipment, skateboards, scooters, rollerblades, rollerskates, bicycles, quad bikes, Segways, hoverboards or other personal motorised vehicles, sound systems, spray paint, markers, sharpies or similar, studded belts/cuffs or similar, toy guns, water guns, sling shots or similar, umbrellas, unauthorised flyers/stickers/samples/promotional merchandise or similar, weapons and/or explosives, and any other item deemed by Event Security or Event Staff (at their own discretion) to be potentially dangerous or disruptive to other patrons or the horses. Any such items found on patrons will be confiscated and not returned. Holders of any such items may be excluded from the Event Precinct without refund. Patrons found to be participating in any illegal activities may additionally be referred to the Queensland Police Service. The Promoter reserves the right to refuse entry to any person.

TICKETING & PAYMENTS

Yes. If you hold one of the following concession entitlements, be sure to select a concession ticket at checkout to receive your special pricing. *Seniors Card *Pensioner Concession Card *Health Care Card *Low Income Health Care Card *Veteran Card Please note: your relevant concession card will need to be produced at the gate when converting your paper or digital ticket to an armband. Failure to produce your concession card will cause the balance of a full-priced ticket to become payable for entry. One free ticket for the companion of a Companion Card holder is available upon purchase of a Concession Event Ticket (Companion Card must be produced at gate). For more detailed ticketing information, please see the Ticket Info page HERE. Read our inclusion policies HERE.
Children under the age of 5 receive free entry, with reduced admission applicable to older children (aged 5-12) and youths (aged 13-17) before adult (18+) ticketing pricing applies. Please note: a high school ID card or government-issued proof of age (e.g. a learner/driver’s licence) should be produced at the gate by anybody entering the event on a Youth Ticket. Failure to produce such ID may result in the balance of a full-priced ticket becoming payable. Those wearing Child armbands (i.e. aged 12 and under) must be accompanied by a parent, guardian or other responsible adult at all times. No alcohol may be purchased or consumed by those wearing Child or Youth armbands.
Tickets can be purchased outright using Visa and Mastercard (debit or credit) or via our flexible Buy Now Pay Later option, Time to Pay.
Time to Pay is our Buy Now Pay Later ticketing facility, allowing you to make equal instalment payments over a nominated period of time. Pay only your initial deposit and booking fee to secure your tickets, then future payments are debited from your nominated account at the specified intervals. To participate, simply select the Time to Pay option at checkout. It’s that easy!
Please print your ticket at home (black ink is sufficient) or bring the PDF file and display the ticket barcode on your phone for scanning.
Save a PDF version of your ticket on your computer and send it to the printer associated with your home network. (Colour or black ink is fine, as long as the barcode is clear.)
Once your tickets have been named, if you require late changes/transfers, please contact hello@mbhrtickets.com.au for assistance. (There is no additional cost for this service.)
E-tickets are sent by email once you’ve placed your order. However, if preferred, you can choose to have your tickets delivered by registered post instead. An extra fee of $9.00 per order applies to this service.
Tickets are ordinarily non-refundable, except in accordance with Australian Consumer Law. (Full Event Terms and Conditions, including processes around COVID-related cancellation or postponement are available HERE.) Please note: ticket holders who feel unwell in the week leading up to the Event, or who have been exposed to a confirmed or suspected COVID case in that time are not to attend. Such ticket holders will be entitled to a full refund (less booking fee) upon the supply of a medical certificate or other relevant evidence to hello@mbhrtickets.com.au. If you cannot attend Mackay Beach Horse Races due to sudden and extraordinary hardship, please contact us directly on hello@mbhrtickets.com.au to outline your circumstances and request further guidance. If you can no longer attend the Event for other reasons, you may instead wish to contact us in relation to rolling over your booking to the following year.

AMENITIES & SERVICES

Yes. ATMs will be conveniently located around the Event Precinct. All bars and most market vendors also accept (and prefer) EFTPOS, minimising the need for cash.
Dedicated viewing areas accessible to those in wheelchairs, using mobility aids, with medically limited walking range, or with vision and/or hearing impairments are available, as are accessible bathroom facilities, parking, and more. Please select the Accessible ticket types during booking to receive these allocations. (NB: a relevant concession card or doctor’s certificate confirming an acute condition must be produced at the gate.) Please note: companion card holders are entitled to receive one free ticket for their carer or companion upon the purchase of a Concession Event Ticket. (NB: the relevant companion card must be produced at the gate.) Mackay Beach Horse Races welcomes and seeks to assist patrons with learning, communication, understanding or behavioural challenges. Please contact us directly to discuss any specific needs not outlined here.
Yes. A dedicated First Aid Station will be in operation within the Event Precinct for the duration of the Event. Please refer to site maps (once released) for location details.
Unfortunately, there are no cloakroom facilities available and Event organisers are unable to take care of property for patrons. If uncertain whether an item may be prohibited, we recommend leaving it at home. Similarly, we do not recommend wearing or carrying unnecessary valuables.

OTHER

If you can't find what you're looking for on this website, or contained with our Frequently Asked Questions and Terms & Conditions, please reach out to us via hello@mbhrtickets.com.au. Please be mindful that we are a small team, so following key announcements or during other peak times (e.g. during the Event or immediately before and after), response times are likely to be slower than usual due to increased demand. Please rest assured, we will assist you as soon as possible.
Volunteer applications are now open! Please apply HERE.
Vendor applications are now open! Please apply HERE.
Sponsor expressions of interest are now open! Please contact us HERE.
Mackay Beach Horse Races operates in close partnership with a variety of relevant State Government organisations and bodies, and in full compliance with any and all relevant directives from Queensland Health. Such directives may require us to adapt the site, implement and monitor social distancing, alter the program etc. Please refer to the event Terms & Conditions, follow us on Facebook and/or monitor our website to keep up to date with any public health announcements or event changes. We thank you for your understanding.
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